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FAQ

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Frequently asked questions

General queries

You can be assured that shopping with FUSILIER LONDON is safe! We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

Click here to discover more about the Fusilier London Company, its values and engagements.

If you wish to receive the FUSILIER LONDON newsletter, fill in your email address in the "SUBSCRIBE TO OUR NEWSLETTER" section at the bottom of the homepage.

Once you've placed your order, you will be directed to an order confirmation message which will contain your order number. This information will also be emailed to you. Once our team at the warehouse have processed your order, you will receive a second email with a DPD tracking number to let you know that your order is on its way to you.

We invite you to connect to our LinkedIn page.

Please click here to contact us with your request.

To create an account, you click on ‘Sign in’ on the top right of the website. If you’re using your phone find the ‘menu’ button and use the ‘Sign in’ button - bottom left of the menu page.

We  use your personal data in order to achieve different purposes such as to handle your orders and to send you newsletters if you have subscribed to receive those. To find out what personal data we collect and why, you can have a look at our privacy notice here.

As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse.

No, you don’t need to have an account to place an order. Once entering the checkout choose to proceed as a guest. Please make sure you fill out a shipping address and contact details.